1. What’s the exchange & return policy?

If you’re not entirely satisfied with your Louve Design purchase, we will be happy to offer an exchange or return of your item(s), within 10 business days of the date of the reception.

Items must be in the original condition (unworn, unwashed, unaltered) to be eligible for a return/exchange.

Returns are at a cost of $ 8 except for items in liquidation which are final sale (no exchange or refund)

Send us an email at service@louvedesign.com we will be happy to assist you.

2. How do I make a return/exchange?
Go to the "shipping and return" section and you will have all the necessary informations!

3. Does Louve Design guarantee the quality of their clothes?
Well, of course! We offer a 100% guarantee on manufactures, fabric & prints. 
If any of your items are defective, please send us an email at service@louvedesign.com it will be a pleasure to correct the situation.

4. What size am I?
Look at the last picture of the products to have the exact measurements or refer to the measurements of the model, If you are still not certain of your size, send us a message on our Facebook page and we will answer you quickly.

5. How much is shipping?
Shipping is free to Canada and the US on orders over $150 or a flat fee of 10$. 

6. When can I expect to receive my order?
All orders take 5–10 business days & are all shipped with Purolator  - Express. So it depends on where the order is shipped & if it needs to be manufactured before shipping (made to order). We ship from Québec, Canada.

7. Does Louve Design ship internationally?
Yes, we do! We adore sharing the Louve Design love with people from all over the world. For more details about international shipping, please email us at service@louvedesign.com and we will be happy to assist you.

8. Is shopping on Louve Design safe?
Yes, of course! We take on-line shopping safety seriously. We use SSL encryption and Shopify’s platform.

9. What method of payment can I use to pay online?
We accept Visa, MasterCard and PayPal.

10. Does Louve Design charge sales tax?
We are required by law to charge all applicable Canadian sales tax.
In Québec, we charge GST and QST. 
In New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario and PEI, we charge HST. 
In Alberta, British Columbia, Manitoba, Saskatchewan, Northwest Territories, Nunavut and Yukon, we charge GST.

11. Where can I buy Louve Design in store?
See our Retailers page.

12. What is upcycling?
Up cycling means using already existing pieces to manufacture new things. Louve Design produces all its clothes with recycled materials (end of rolls) and trimmings found in vintage stores. We own our clothing manufacture located in Québec, Canada where everything is produced. We strengthen and support our local community and therefore lower the carbon footprint of our clothes. Louve Design believes we can plant the seeds and ideas for a fundamental transition in the fashion industry in which the prevailing practice would be one of sustainability and mindfulness.